Genpact has unveiled Genpact Deductions Recovery, a new AI-powered solution designed to automate the management of disputed deductions in accounts receivable for consumer goods companies. The offering is part of the company’s expanding portfolio of agentic AI solutions aimed at improving finance and business operations.

According to Genpact, consumer goods businesses lose significant revenue because deduction disputes are often handled through fragmented and manual processes. The company estimates that organisations fail to recover as much as 20% of avoidable deductions, which typically arise from promotions, logistics, pricing, and compliance-related issues. It also said that more than 30% of invalid deduction claims remain unresolved due to workflows that depend on spreadsheets, emails, and multiple disconnected portals.

Anil Nanduru, Global Business Leader for Consumer and Healthcare and High-Tech Software at Genpact, said many businesses continue to struggle with disconnected trade data and time-consuming manual reconciliation processes. He noted that the company has developed AI agents capable of understanding industry-specific deduction scenarios and resolving disputes with minimal human involvement.

Built on Microsoft Azure, the solution uses AI agents to manage the deduction recovery process from beginning to end. It incorporates several Microsoft AI services, including Azure AI Document Intelligence in Foundry Tools, Azure AI Search, and Azure OpenAI in Foundry Models, to automate data extraction, validation, and dispute resolution.

Genpact said the platform collects deduction information from customer portals, transportation systems, and enterprise resource planning (ERP) platforms. It then compares debit memos with proof-of-delivery documents and internal records before automatically initiating follow-up actions, such as issuing bill-backs for products that were not returned, reducing the need for manual intervention.

The company estimates that businesses adopting the solution could reduce deduction resolution cycle times by up to 20%, recover up to 15% more revenue annually from previously undetected invalid deductions, and lower financial leakage by around 1.5%.

In addition to recovering lost revenue, the platform is designed to identify the root causes of recurring deductions through data-driven analysis, helping organisations prevent similar issues while allowing finance teams to spend less time on repetitive administrative work.

Dylan Jetha, Global Trade to Cash at Kraft Heinz, said visibility and control remain critical when managing deductions in complex business environments. He added that he was closely watching how Genpact’s pre-trained AI agents could improve the deductions process.

Keith Mercier, Vice President of Worldwide Retail and Consumer Goods at Microsoft, said Genpact’s industry expertise, combined with Microsoft Azure’s AI infrastructure, positions the company to help consumer goods businesses modernise deduction management through intelligent automation.

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