As enterprises move from experimenting with artificial intelligence to scaling it across their organisations, partnerships between technology providers are becoming more strategic and outcome-focused.
In that direction, Tata Consultancy Services has announced a multi-year partnership with ServiceNow aimed at accelerating AI adoption across enterprise functions.
TCS said organisations are increasingly looking for experienced partners who can help them rethink how work is delivered using AI. The demand is particularly strong in back-office functions such as human resources, finance, procurement, supply chain and employee services, where legacy systems and siloed processes often slow down decision-making.
Under the collaboration, TCS will develop industry-focused solutions on the ServiceNow platform. These solutions will combine trusted AI capabilities with a unified governance model to make enterprise workflows more efficient, proactive and insight-driven. The offerings will be delivered through TCS’ AI-led autonomous global business solutions portfolio.
Moving Beyond AI Pilots to Enterprise-Scale Transformation
Amit Zavery, President, Chief Operating Officer and Chief Product Officer at ServiceNow, said that as global enterprises redesign their operating models to drive both growth and efficiency, they are seeking partners capable of delivering innovation with strong execution and governance at scale. He noted that the partnership will help enterprises move beyond isolated AI pilots by embedding agentic AI directly into workflows, modernising legacy environments and delivering measurable business outcomes.
Aarthi Subramanian, Executive Director, President and Chief Operating Officer at TCS, said enterprises are now ready to expand AI from limited pilots to enterprise-wide transformation. She explained that the partnership brings together trusted AI, modern workflows and deep industry expertise, supported by TCS’ five-stage AI Autonomy Framework. According to her, the collaboration will enable clients to embed intelligence across IT systems, business operations and customer-facing functions, driving speed, efficiency and sustained competitive advantage.
The companies said the new offerings are designed to break down silos between corporate functions and business units. By integrating agentic AI into workflows, organisations can gain a unified, insights-driven view of their operations.
For instance, HR operations could shift from fragmented services to a seamless, experience-led hire-to-retire lifecycle that improves employee productivity, engagement and retention. Similarly, customer order processing could evolve from a slow, multi-step order cycle into a high-velocity revenue engine that enhances cash flow and revenue predictability, unlocking capital for growth.
TCS also highlighted that it is currently the largest user of ServiceNow’s IT Asset Management solution, having deployed the platform across thousands of devices used by its workforce within a span of three months.
Beyond solution development, both companies plan to invest in co-innovation labs, solution showcases and integrated go-to-market programmes to help clients accelerate their AI transformation journeys at scale.
Also Read: TCS and AMD Partner to Take Enterprise AI Beyond Pilot Projects
