ServiceNow has announced a partnership with Anthropic to use Claude AI models inside its enterprise platform. The companies say the aim is to make AI part of normal business operations rather than something companies test on the side.
As part of the deal, Claude will power ServiceNow Build Agent, a tool used to build applications and automate workflows. Users can describe tasks in simple language instead of writing code. ServiceNow says this should make it easier for different teams to build and change applications, while existing security rules still apply.
The company has already deployed Claude internally. More than 29,000 employees are using Claude and Claude Code. ServiceNow says sales teams now spend far less time preparing for meetings. Engineering teams are using the tools for coding, debugging, and routine automation. The company has not released detailed figures but says the changes are noticeable.
Focus Shifts From AI Trials to Day-to-Day Use
The partnership comes as companies push AI into live systems instead of limited pilots. As AI becomes more involved in business processes, questions around control and compliance have become more common. ServiceNow says its AI Control Tower is meant to help customers monitor where AI is used and manage it from one place.
ServiceNow chief executive Bill McDermott said the focus is on building AI into how work gets done, rather than adding another layer of software. He said companies want faster results without increasing risk.
Anthropic chief executive Dario Amodei said AI delivers weaker results when it is treated as an occasional tool. He said better outcomes appear when AI is built directly into everyday systems.
ServiceNow plans to offer Claude-powered tools to customers during sales, implementation, and ongoing use of its software. The company says AI support could help shorten the time it takes to roll out its products.
The companies are also working on industry-specific uses. ServiceNow is developing Claude-based workflows for healthcare and life sciences, including research review and insurance claims approval. ServiceNow says these processes could move faster and cost less when handled inside controlled systems.
The announcement follows a separate partnership ServiceNow revealed last month with OpenAI. Together, the deals show how ServiceNow is expanding the role of AI across its platform as enterprise customers look for tools they can use in production.
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