Salesforce has rolled out a new version of Slackbot, positioning it as a built-in personal AI agent designed to support everyday work inside Slack for enterprise users.
The updated Slackbot is now generally available to Business+ and Enterprise+ customers, with Salesforce planning a phased rollout through January and February. According to the company, the launch reflects a broader shift toward workplaces where employees and AI agents operate side by side within the same collaboration environment.
Salesforce said the release is part of its wider Agentforce 360 initiative, first introduced at Dreamforce. Under this strategy, Slack serves as the main conversational layer where employees interact not only with colleagues but also with AI agents that support work across systems. The redesigned Slackbot connects conversations, files, workflows, and Salesforce data in real time, without requiring additional configuration or training.
Parker Harris, Salesforce co-founder and chief technology officer at Slack, said the new Slackbot goes beyond the idea of a traditional AI assistant. He described it as an entry point to what Salesforce calls the “agentic enterprise,” bringing AI that is grounded in company data, workflows, and Slack conversations directly into daily work.
According to Salesforce, Slackbot now functions as a ready-to-use employee agent that understands individual users, their teams, and how work typically happens. It can respond to questions, surface relevant files and past decisions, generate content, schedule meetings, and trigger workflows, all while following existing permissions and access controls.
The company said trust and lack of context have been major obstacles to enterprise AI adoption. Slackbot aims to address this by operating entirely within Slack, using the same visibility and access rules that apply to employees. Because it works inside authorised channels and conversations, Slackbot already understands who users are and what information they are allowed to see.
Salesforce added that Slackbot will increasingly become the main interface for interacting with Agentforce and third-party AI agents. Users will not need to manually select which agent to use, as Slackbot will determine which systems and agents are required to handle a request.
The company noted that many AI agents today exist in separate applications, forcing users to switch tools and repeatedly provide context. By contrast, Slackbot starts with existing workplace context and reduces fragmentation across workflows.
In addition, Slackbot can combine Slack conversations with Salesforce customer data to help employees prepare for meetings, review account health, and identify next steps. Before customer interactions, it can pull together discussions, documents, and account history into a single briefing.
Salesforce said enterprise trust remains a priority for the new Slackbot. The AI agent follows Slack’s security and compliance standards, keeps interactions private, and only surfaces information that users are authorised to access.
