Modernising IT Operations Through Automation and AI Agents
Cognizant has launched Resilient IT Operations, a platform-driven solution created to help enterprises modernize complicated technology environments through automation, AI agents, and advanced analytics.
The company says the offering is designed to cut down “operational debt” and free technology teams from repetitive maintenance so they can focus on higher-value innovation.
As businesses expand multi-cloud ecosystems, blend legacy systems with modern microservices, and adopt generative-AI-enabled processes, traditional IT operations models are becoming increasingly difficult to maintain.
Rising costs and disconnected workflows are beginning to restrict innovation and elevate operational risk.
Cognizant notes that the rise of agentic AI—systems capable of autonomous and semi-autonomous execution—creates a chance to rebuild IT operations for stronger resilience.
These agents can speed up the development of self-healing environments, strengthen everyday self-service functions, and support incident-response teams by resolving complex problems with less disruption.
Resilience, Cost Reduction, and Future-Focused IT Strategy
“Enterprises today need intelligent IT operations that are not just efficient but also enhance business resilience across complex estates,” said Prasad Sankaran, president of software and platform engineering at Cognizant.
He added that the new offering elevates automation and AI “to centre stage,” helping organisations improve reliability, lower costs, and open new paths for innovation.
According to the company, the platform helps organisations prevent major incidents, accelerate issue resolution, reduce operational debt, and expand automation throughout IT operations.
Cognizant states that Resilient IT Operations supports proactive issue detection, automated remediation, and data-driven insights that help reduce the likelihood of future outages.
By automating repetitive tasks at scale, enterprises can cut down on unplanned downtime and deliver more consistent and dependable services.
The solution brings together Cognizant’s long-standing IT operations expertise with its AI-native platforms, partner network, and emerging technologies.
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