Amazon Web Services has launched a new healthcare-focused platform called Amazon Connect Health, aimed at reducing the administrative workload that often slows down hospitals and clinics.
The service uses AI agents to handle routine tasks such as patient verification, documentation, and appointment management. By automating these processes, the platform is intended to free up doctors and medical staff so they can spend more time focusing on patient care.
Amazon Connect Health is designed to fit into the systems healthcare providers already use. It can integrate with electronic health record (EHR) software, allowing clinics and hospitals to manage patient information without changing their existing workflows. The platform is also HIPAA-eligible, meaning it meets strict standards for handling sensitive medical data.
AWS said it is working with a number of partners to support the service, including EHR software providers, data integration companies, and patient engagement platforms.
The launch is another step in Amazon’s gradual expansion into the healthcare sector, a market estimated to be worth around $5 trillion in the United States.
Over the past several years, AWS has introduced a range of tools designed for healthcare organisations. In 2018, the company launched Amazon Comprehend Medical, a service that uses natural language processing to extract insights from unstructured medical text. In 2021, AWS released Amazon HealthLake, which helps healthcare organisations organise and analyse health data using FHIR standards. The following year, the company introduced AWS HealthOmics, a platform built to support genomic and bioinformatics research.
Amazon Connect Health represents a new direction for AWS by placing AI agents at the centre of the system. These agents are designed to perform complex tasks that normally require manual effort, including reviewing patient histories, preparing clinical documentation, and assisting with medical coding.
At launch, the platform includes features such as patient verification and ambient documentation, which can capture and organise information during clinical conversations. Other tools—like appointment scheduling and patient insights—are currently available in preview, while additional capabilities such as medical coding support are expected to arrive later.
The service will cost $99 per user each month and supports up to 600 patient encounters. AWS noted that most primary care physicians typically manage about 300 patient visits per month, suggesting the service is designed to handle common clinical workloads.
Amazon has also been expanding its healthcare presence through acquisitions. In 2018, the company purchased online pharmacy PillPack for around $1 billion. It later acquired primary care provider One Medical for $3.9 billion in 2022. Since then, Amazon has begun connecting these services with its wider ecosystem, offering features such as prescription delivery and virtual doctor consultations.
At the same time, many startups are trying to address the heavy administrative workload in healthcare using artificial intelligence. Some are building tools that help doctors generate clinical notes automatically, while others focus on simplifying patient intake and appointment scheduling.
Also Read: Amazon’s AI-Powered Alexa+ Gains New Personality Options
